With majority of the business being catered to by B2C portals, Are the travel agents obsolete in this day and age ? - Well the answer is not a simple "Yes" or "No", but both!
Yes - Because holidayer have more options and can search for information at their convenience, this has taken away the USP which Travel Agents held previously, till few years back.
No - Because of the very same reason, with too much information comes too much of confusion, holidayers still need the assurances from their trusted "Travel Agencies".
But are you missing the bus, by not catering to the current generation holidays by following the age old process ? More over, are your payments getting delayed ?
Don't Answer ! - We know the answer